Key Cut vs Shackle Cuts

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Who Initiates

Who Receives

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Subject

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Key Cut - When the key part is cut open

Agent Contacts SentriKey

Realtracs receives the defective box from locksmith

(These go in the trash) 



Shackle Cut - When the shackle is cut open

Agent Contacts SentriKey

Realtracs receives the defective box from locksmith

Received Sentrikey Boxes 

Sentrikey sends to us refurbished boxes to go into our inventory
Send Out Defective BoxWe send boxes defective boxes back to Sentrilock shackle cuts and defective boxes only.

(KEY CUTS GO IN THE TRASH)