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Add A New Listing


FastTrac Steps:


1.  From the Office & Showing section of your listing under "Showing Service" select the Realtracs button.  



2.  The following showing settings are available:

  • 30-minute appointment increments: Appointments are available between 8:00AM - 10:00PM
  • Seller Managed Showing Appointments: Add a seller to the listing so they receive text messages about new requests
  • Auto Accept: New appointment requests auto acceptance aka “Go and Show”
  • Showing Notes: Include showing details in the confirmation email sent to selling agent after a new request is accepted
  • Showing Schedule Restrictions: prevent showings for a whole day or for a specific time range on a day


When Seller Manages Requests is selected, the contact identified will receive showing request notifications.


3.  Appointment requests are processed from a listing report via the showing service link:



4.  Once open, selling agents can choose from the available dates/times for an appointment.




5.  When a new appointment request is saved, the following occurs:

  • The listing agent gets a text with a link to their showing activity
  • The Seller is set up to manage showings they get a text with a link to their seller portal
  • The Selling Agent gets an email and text letting them know their request was sent



6.  The listing agent will manage appointments in their Showing Activity page: 


7.  The Seller can manage appointments in the Seller Showing Portal, when applicable.


The Seller will receive the following communications via email: 

  • Confirmation that the appointment request was sent to the listing agent
  • Appointment acceptance with showing instructions or appointment decline
  • Cancellation of previously accepted appointment 


All selling agent email communications include summary listing info, appointment date/time, and listing agent contact details.


8.  If the listing changes status:  

Listings that go from a status where appointments can be requested: Coming Soon, Active or Under Contract Showing, to a status where showings are no longer occurring: UC Not Showing, Closed, Expired, Withdrawn and/or listings where the Coming Soon ‘Make Active On’ date is pushed out then:
  • the system will Auto-cancel all previously approved appointments 
  • A) after current date/time or 
  • B) between current date/time and new Make Active On Date
  • OR
  • Decline all pending appointments 
  • A) after current date/time or 
  • B) between current date/time and new Make Active On Date

 

The Realtracs Showing Service features are available via the Realtracs mobile app and internet browsers.



Still need assistance?  Contact our Support Team!

Realtracs Support
Mon - Fri: 8am - 5pm
Sat: 10am - 4pm
support@realtracs.com
p: 615.385.0777