Google


If you've linked your User Portal account with a Google account other than that you're receiving RealTracs auto--listing alerts, you may experience an issue logging in. RealTracs recommends that you perform the following:

  1. Navigate to www.google.com in a new tab within your web browser. 
  2. In the top-right corner of Google's webpage, click on your Google profile image.
  3. Choose the "Sign out of all accounts" option.


You'd next need to return to the User Portal login page and choose "Sign in with Google." Selecting "Use another account" will allow you to enter the Google account information for the account that you've previously linked. 


Facebook


If you're currently logged into Facebook with an account other than the one linked to our User Portal, you would first need to sign out of that account before logging within the correct account. RealTracs recommends that you perform the following:

  1. Navigate to www.facebook.com in a new tab within your web browser. 
  2. In the top-right corner of Facebook, click on the "?" drop-down. 
  3. Choose the "Log Out" option.


You'd next need to return to the User Portal login page and choose "Sign in With Facebook." This will prompt you to input the Facebook login information associated with the account that you've previously linked. 


Are you in need of further assistance? 


If further assistance is needed, we ask that you contact the real estate agent who is sending you the auto-listing alerts.