This article explains how to grant or remove a user in your office permission to sign in as another user. This feature is only available to those who have administrative privileges within RealTracs (aka Office Broker, Office Administrator). 


Adding Sign-In Permissions


To add Sign in Permissions for a user please follow the steps below: 


1. From the Admin tab, choose User Management (fig. 1).

(fig. 1)


2. Navigate to and click the person's name that will be signing into another person's account. 


3. After selecting that person's name, click the Add Permission button for that individual (fig. 2).

(fig. 2)
4. The Add or Remove Sign in Permissions page should now display. Make sure the individual's name who will be signing in as another individual is shown within the "Who will be signing in as another user?" field (fig. 4)


5. Select the person's name for the account you're granting this person permissions for (fig. 4). 


6. Click Continue


7. A confirmation screen will appear. Review your choices and click Save to add the permissions (fig. 4).


(fig. 3)                                                                            (fig. 4)


Removing Sign-In Permissions


To remove Sign in Permissions for a user please follow the steps below: 


1. From the Admin tab, choose User Management.


2. Navigate to and click the person's name that currently has sign-in permissions for someone else.


3. After selecting that person's name, click the Edit Permission button.


4. The Add or Remove Sign in Permissions page will display. From this page, click within the "Who will (Person's name) be signing in as?" box and deselect the agent's name. 


5. Verify that "Search" now displays within that box and select Continue


6. A confirmation screen will appear. Review your choices and click Save to remove the sign-in permissions for that user.